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Protecting sensitive information

Account passwords, banking credentials, card numbers and scanned identity documents should never travel through this contact form. The form is not an encrypted channel for financial material, and no member of the editorial team will ever ask a reader to submit such data through it. Any message containing payment details, login information or copies of personal documents is deleted without being read, because accepting that material creates an unnecessary exposure for the sender. Treat the form strictly as a channel for general enquiries and feedback about the review content published on this site.

Where to seek gambling support

Readers who are experiencing difficulty with their gambling should not use this contact form at all. The team behind this website reviews casinos; it does not provide counselling, financial advice or crisis support. Anyone in that situation should contact a recognised gambling-help organisation operating in Australia, where trained advisers offer free and confidential assistance. Those services are reachable by phone or through their own websites, and they can discuss self-exclusion options, spending limits and practical steps to regain control. The contact form here is for questions about the reviews, not for personal circumstances of that kind.

Languages the team reads

Correspondence is read and answered in English. Messages written in other languages may still be received, but the team cannot guarantee a reply in those languages, and translation delays may occur. For a prompt and accurate response, English is the reliable choice. The team responds to legitimate enquiries without undue delay, though the exact turnaround depends on the volume of messages waiting at any given time.

What belongs in a message

A useful message names the specific review or page the reader is referring to, states the question or concern clearly, and leaves out every piece of financial or identity data. Readers should also avoid including usernames, account numbers, transaction references or any detail that could identify them as a customer of a particular casino. The less personal information a message carries, the safer it is for the sender and the easier it is for the team to handle. Anyone who has already sent sensitive material through the form should contact their bank or the relevant casino directly to discuss next steps.